#83 – Customer First

  The Lexus customer satisfaction department set up a system to call the first Lexus LS400 owners to listen to their reactions to the car and record any complaints. Each associate in the division, including myself, was given the names of...

February 22, 2017

I hope I shall possess firmness and virtue enough to maintain what I consider the most enviable of all titles, the character of an honest man. (George Washington, first president of the United States) February seems to be U.S. presidents’ month...

February 21, 2017

The tree that grows fast falls easily. (Bill Burk, late cross-cultural teacher) Many of us are pretty impatient people. When we do our landscaping, we are tempted to plant trees that will grow fast, bloom early, and give us a quick return for our...

February 20, 2017

Sometimes your best investments are the ones you don’t make. (Donald Trump, successful businessman and the 45th present of the United States) Today is Presidents’ Day in the United States. It was just one month ago today that our current...

February 19, 2017

Love without Truth isn’t reality—it’s sentimentality, and Truth without Love isn’t sustainable—it’s terminal. (Ann Voskamp, best-selling author) Voskamp explains: “Real love truthfully sees the flaws and still really loves...

February 18, 2017

Having faith, beliefs, and convictions is a great thing, but your life is measured by the actions you take based upon them. (Nick Vujicic, inspirational speaker) Another way of saying it: “Actions speak louder than words.” We’ve often heard...

February 17, 2017

2/17/1 Worry is wasting today’s time to clutter up tomorrow’s opportunities with yesterday’s troubles. (Stephen Chappell) What’s more, the writer says, “Worry is faith in the negative; trust in the unpleasant, assurance of disaster, and belief in...

#81 – I Think I Can

#81 – I Think I Can

  Auto industry analysts forecast the 1990 luxury car market to remain flat. This meant that for Lexus to achieve our 60,000 sales goal, we needed to take sales away from the our competitors.   Lexus was also trying to establish itself...

February 16, 2017

A life is not important except [for] the impact it has on other lives. (Jackie Robinson, late major league baseball star) Sports fans will well remember that Robinson was the first to break the color barrier in professional sports. In spite of...

February 15, 2017

Happiness is not having what you want but wanting only what you have. (H. Schachtel, 20th century rabbi) “Happiness” is sometimes replaced in this quotation with “Contentment” or “Prosperity.” Whichever word you choose, the teaching is clear...

February 14, 2017

Procrastination is opportunity’s natural assassin. (Victor Kiam, late American entrepreneur) Whether it’s because of fear or uncertainty, a lot of people just can’t seem to get started. They might miss appointments or deadlines because they’re...

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