Dick Chitty commented, “Well, I guess we are going to find out if that Lexus Covenant we all signed means anything.” We decided to craft our response to the recall around that commitment. We and the dealers had all signed the Lexus...
Remember that everyone you meet is afraid of something, loves something, and has lost something. (H. Jackson Brown, inspirational author) What do you see when you meet a person, perhaps for the first time? We may have completely wrong ideas about...
Three things you can’t recover in life: the moment after it’s missed, the word after it’s said, and the time after it’s wasted. (Source unknown) Someone has added: “So choose your words wisely, embrace every moment you have with those you love...
Where there is charity and wisdom, there is neither fear nor ignorance. (Francis of Assisi, 13th century Roman Catholic friar and preacher) Fear and ignorance are characteristics we certainly want to avoid. According to Francis, we can do so by...
Word spread throughout the organization of the trouble. It got tense. In addition, November sales were disappointing and added to my anxiety. The LS400 exceeded its goal of 2,500 with 2,738 sales, but the ES250 fell short of its 1,500...
Humility is not denying your strengths. It’s about admitting your weaknesses. (Rick Warren, American pastor and author) Humility is the opposite of pride. It’s when you recognize your weaknesses and don’t ignore your God-given abilities...
The person who would like to make his dreams come true MUST STAY AWAKE. (Richard Wheeler, American author and newspaper editor) Sometimes we awaken from a deep sleep and are a bit shaken by the dreams we’ve had. At other times, we can’t remember...
You can accomplish anything if you’re willing to pay the price. (Vince Lombardi, late professional football coach) Surely Lombardi’s statement is a worthy challenge to encourage someone to work harder and sacrifice in order to accomplish a...
By three methods we may learn wisdom: first, by reflection . . . second, by imitation . . . and third, by experience. (Confucius) Confucius ranks them in order of value. The first, he says, is “noblest”; the second is “easiest”; and the third...
It was the Monday morning after Thanksgiving when Dick Chitty, Lexus vice president of service and customer relations, came into my office. I could tell by the look on his face that something was wrong. There was an awkward silence. I...
Educating the mind without educating the heart is no education at all. (Aristotle, 4th century BC Greek philosopher) Education is an important segment of today’s world. Both the individual states and the federal government spend millions of...
The great ones are always looking for ways to serve, not to be served. (Chad Briscoe, college athletic director) The people we see on TV and in the movies are sometimes pictured as prima donnas, demanding that they be treated as celebrities...
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