Listening
The big communication problem is that we don’t listen to understand; we listen to reply. (Stephan R. Covey, American educator and author)
The author of The 7 Habits of Highly Effective People, Covey puts his finger directly on one of the major reasons for miscommunication. Isn’t it true that when you’re in a conversation with friends, you are often mentally framing your reply? That interferes with your clear perception of what’s being said. Learning to listen well will be a great help in better interaction with others.
You must all be quick to listen (James 1:19).