Listening Well
Knowledge speaks, but wisdom listens. (Kary Oberbrunner, author and motivational speaker)
To be helpful to others, we need to know how they are doing and what their needs are. That information can be gained most clearly when we ask them to share their experience and thoughts. Then, it is most important to listen carefully, withholding answers until we understand what their questions and needs really are.
Understand this: You must all be quick to listen [and] slow to speak. (James 1:19)